IT Infrastructure Services Provider Delivers Monitoring and Ticketing to Customers Across India

Campbell, Calif.–May 8, 2012—Nimsoft today announced that Accel Frontline, an IT infrastructure services company based in India, has selected Nimsoft Unified Manager to provide proactive monitoring, incident ticketing and reporting to customers while utilizing minimal on-site resources.

Click to tweet: Accel Frontline Chooses Nimsoft Unified Manager to Deliver Monitoring & Ticketing to Customers #ITSM http://bit.ly/KiSRG6
Accel Frontline chose Nimsoft Unified Manager to replace individual point solutions that were inefficient and required time-consuming integration work. Nimsoft Unified Manager offers Accel Frontline’s customers superior flexibility, greater configuration capabilities and a wide range of out-of-the-box probes to ease integration with their diverse IT environments.

“We now have a single solution with unified dashboards and reporting features that save us time and enables us to provide our clients with full visibility into the state of their IT environments,” said Ravi S. Madhavan, assistant vice president at Accel Frontline. “With Nimsoft Unified Manager, we can now deliver more value to SMB and enterprise clients―while also reducing operating expenses through remote support services via our managed services operation center (MSOC).”

“By delivering a unified, cost-effective and rapidly deployable solution that addresses customers’ core monitoring and incident ticketing needs, Nimsoft is helping Accel Frontline significantly differentiate itself from its regional competitors,” said Mark Frost, general manager, Nimsoft Solutions Group. “We will continue to deliver solutions that enable our partners worldwide to fulfill the growing market demand for cloud-based turnkey services that optimize IT performance and agility while lowering cost.”

About Accel Frontline

Founded in 1991, Accel Frontline delivers IT Infrastructure Services to more than 3,000 customers across India. The company also offers systems integration, facilities management, software services, hosting, remote infrastructure management and managed services. With a track record for superior execution and growth, Accel Frontline employs more than 2000 qualified and experienced professionals and was named by DQ among the top 10 employers in the Indian IT industry for employee satisfaction for three consecutive years.

About Nimsoft

Nimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com.

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Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com

Nimsoft, a CA Technologies company, has hired former Alpheon CEO Greg Donovan as VP of partner enablement. Donovan has extensive experience as a managed services provider (MSP), focusing on the health care customers before selling to Alpeon to mindSHIFT in 2010 (which Best Buy, NYSE: BBY, has since acquired). Now, Donovan will help to empower Nimsoft’s partner base of roughly 500 MSPs.

Read Article: Nimsoft Hires Former Alpheon CEO to Empower MSPs

Fujitsu and CA Technologies’ Nimsoft division have announced a partnership that will add Nimsoft’s IT service monitoring and service desk
applications to Fujitsu’s Global Cloud Platform as IT Management as a Service (ITMaaS). Fujitsu will offer Nimsoft Monitor and Nimsoft Service Desk,
which are multi-tenanted, as cloud services hosted from Fujitsu’s datacenters.

Read Article: Fujitsu adds Nimsoft monitoring, service desk to cloud offering

Readers Select Nimsoft for Delivering Real Business Value with IT Management as a Service

Campbell, Calif.–April 25, 2012—Nimsoft today announced that it received the 2012 Information Age IT Services Innovation Award. The award recognizes innovative IT solutions that consistently generate significant and sustainable business value for customers.

Readers of Information Age, a leading IT B2B monthly magazine in the UK, with 54,000 subscribers, selected the winners in seven categories.

“Today’s IT organizations find it very challenging to manage the performance of their hybrid public and private IT infrastructure,” said Sam Fell, director of product marketing at Nimsoft. “Our cloud-based IT Management solutions help customers cost efficiently deliver IT services every day. We’re delighted this value has been recognized by Information Age readers.”

The Nimsoft nomination features Nimsoft Unified Manager, an IT Management-as-a-Service solution featuring industry-leading infrastructure monitoring and easily adopted ITIL®-based service management.

Award finalists were offered the opportunity to submit a video on their company’s unique innovations. The Nimsoft video entry is available here.

About Nimsoft

Nimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com.

Follow Nimsoft

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Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Press Contact:

Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com

IT Management-as-a-Service Solution Simplifies and Can Optimize Management of Converged Infrastructure Platforms

CAMPBELL, Calif.—April 18, 2012—Nimsoft today announced Nimsoft Monitor has attained the VCETM VblockTM Ready certification. This enables users to confidently leverage Nimsoft IT Management-as-a-Service capabilities to rapidly and cost-efficiently gain full visibility into their Vblock infrastructure—along with the rest of their cloud and non-cloud environments.

Click to tweet: Nimsoft Monitor Certified on VCE Vblock Infrastructure Platforms #ITSM #SaaS http://bit.ly/IiT6yy

Nimsoft Monitor delivers end-to-end performance and availability monitoring of Vblock Infrastructure Platforms at the hardware, network, storage, computing and application layers. By addressing the Vblock Infrastructure Platform as a whole—rather than as individual components—Nimsoft Monitor enables enterprises and service providers to quickly discover and address the root causes of issues that can adversely affect critical IT services.

A growing number of partners and customers―including HCL, MSN Communications, and MTI Technology Europe―have chosen Nimsoft Monitor to simplify and optimize management of Vblock™ Infrastructure Platforms deployments.

“Nimsoft Monitor delivers essential remote monitoring, event correlation and analysis capabilities,” said Mr. Kalyan Kumar, AVP and head-cross functional services, HCL ISD, HCL Technologies. “Its robust support for Vblock will enable end-to-end performance and availability monitoring of the network storage, compute and application layers in HCL clients’ infrastructures.”

Nimsoft Monitor can help customers maximize the business value of their investments in Vblock technology by:

• Reducing downtime with proactive problem notification, intelligent event correlation, automated recovery actions, and full SLA reporting;
• Enabling root-cause analysis for performance and availability problems anywhere across the entire Vblock platform’s stack of technologies;
• Reducing deployment costs with auto-discovery of a Vblock platform’s topology, automatic configuration and pre-built, custom display templates;
• Improving Vblock platform resource allocation with automatic notification of free or under-utilized resources―as well as over-use of available network, CPU or disk capacity;
• Quantifying the value delivered by the Vblock infrastructure through granular usage reporting; and
• Integrating monitoring of a Vblock platform’s resources with other cloud and/or traditional resources in the IT environment.

Nimsoft Monitor is aligned with VCE’s performance portability features and is able to adjust its monitoring with customers’ workloads. By utilizing its multi-tenant, flexible and dynamic unified monitoring architecture, IT staff members can transfer the monitoring of Vblock platform environments to one or more clients at any time through a single interface―without disruption or loss of data. The inherent portability of the Nimsoft solution gives both enterprise customers and service providers unprecedented flexibility when it comes to building, hosting and managing cloud resources.

“Vblock Infrastructure Platforms offer the ability to substantially drive down technology ownership costs while dramatically improving technology value,” said Mark Frost, general manager, Nimsoft Solutions Group. “Nimsoft is helping customers spearhead the cloud infrastructure revolution with SaaS monitoring functionality that is ideally suited for today’s relentlessly changing IT monitoring requirements.”

Nimsoft Monitor is a component of Nimsoft Unified Manager, a multi-tenant IT Management as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL®-based service management.

About Nimsoft

Nimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com.

Follow Nimsoft

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Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Press Contact:

Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com

Leading Hosting Provider Enhances Service Quality, Reduces Cost with Comprehensive Infrastructure Monitoring and Service Desk Solution

Campbell, Calif.—April 16, 2012—Nimsoft today announced that PEER 1 Hosting, a leading IT hosting provider, has deployed Nimsoft Unified Manager to provide its customers with comprehensive, effective and cost-efficient monitoring capabilities.

Click to tweet: PEER1 Hosting Taps Nimsoft to Deliver Unified Management to Customers #ITSM #SaaS http://bit.ly/HyrR4g

Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities. The solution couples visibility into software, hardware and network resources with proven service delivery processes to enable continual performance optimization and accelerated problem resolution.

In the coming months, PEER 1 Hosting plans to make Nimsoft Unified Manager available for 8,500 customers. All customers will have the ability to upgrade the basic service to an advanced service that offers even greater flexibility to customize monitoring of applications, systems and network devices.

The performance data that Nimsoft provides can enable PEER 1Hosting to shorten its response time to customer issues. Flexible subscription-based pricing also enables PEER 1 Hosting to offer customers a service catalog that allows them to choose the monitoring and service desk options that best meet their requirements for functionality and cost.

Nimsoft open APIs allow PEER 1 Hosting to readily integrate monitoring and service desk functions with its customers’ diverse IT infrastructures. The solution’s broad functionality has also helped PEER 1 Hosting to reduce the cost and complexity associated with maintaining multiple monitoring systems, simplifying operations and reducing the time required to open and work on service desk tickets.

“Our mission is to enable our customers to focus on business value, rather than on fixing infrastructure problems,” said Tim Varma, Vice President of Product Development at PEER1 Hosting. “Nimsoft Unified Manager helps us achieve this mission by empowering us to quickly identify, report and prioritize issues so we can more easily and cost-effectively fulfill our customer SLAs—and more clearly prove the value we add.”

Varma said his team expects to realize considerable cost savings in the long term. “By using Nimsoft to replace 10 or more management systems, we are saving on administration, power, space and maintenance,” he said.

“By providing superior infrastructure monitoring and advanced service desk functionality in a single, flexible cost-effective package, Nimsoft uniquely supports PEER 1 Hosting’s focus on delivering maximum value to its customers,” said Mark Frost, General Manager, Nimsoft Solutions Group. “PEER 1 Hosting’s decision to make Nimsoft a strategic technology for differentiating itself in today’s highly competitive MSP marketplace underscores the power of both our solution and our ITMaaS delivery model.”

About PEER 1 Hosting

PEER 1 Hosting is one of the world’s leading IT hosting providers. The company is built on two obsessions: Ping & People. Ping, represents its commitment to best-in-breed technology, founded on a high performance 10Gbps FastFiber Network™ connected by 18 state-of-the-art datacenters, 22 points-of-presence and 10 colocation facilities throughout North America and Europe. People, represents its commitment to delivering outstanding customer service to its more than 10,000 customers worldwide, backed by a 100 percent uptime guarantee and 24x7x365 FirstCall Support™. Info-Tech Research Group recently named PEER 1 Hosting as a “Champion” in its Canadian colocation and managed services Vendor Landscape report, recognizing the company’s strength in product offerings and enterprise strategy in the global IT marketplace. PEER 1 Hosting’s portfolio includes Managed Hosting, Dedicated Servers under the ServerBeach brand, Colocation and Cloud Services under the Zunicore brand. Founded in 1999, the company is headquartered in Vancouver, Canada, with European operations headquartered in Southampton, UK. PEER 1 Hosting shares are traded on the TSX under the symbol PIX. For more information visit: www.peer1.com or www.peer1hosting.co.uk.

About Nimsoft

Nimsoft is a global leader in IT Management-as-a-service. The company’s lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today’s dynamic computing environments. Learn more at www.nimsoft.com.

Follow Nimsoft

• Twitter
• Social Media Page
• Press Releases
• Events and Webinars
• Blog

Legal Notices

Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of CA. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Press Contact:

Larry Smalheiser
Trainer Communications
925-271-8211
nimsoft@trainercomm.com